SkillSquadSA

    Privacy Policy

    Last updated: March 2026

    1. Introduction

    SkillSquadSA respects your privacy and is committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 ("POPIA").

    2. Information we collect

    Examples

    • name and surname
    • email address
    • phone number
    • profile details
    • service and booking information
    • location information where relevant
    • identity or verification information where required
    • payment-related information
    • device and usage information
    • communications and support records

    3. How we use information

    • create and manage your account
    • facilitate bookings and communication
    • verify users where needed
    • improve trust and safety
    • process payments and support platform operations
    • comply with legal and regulatory obligations
    • investigate fraud, abuse, or disputes

    4. Sharing of information

    We may share information:

    • between Customers and Professionals where necessary for service delivery
    • with service providers who help us operate the platform
    • with payment providers
    • with regulators, law enforcement, or legal advisers where required by law
    • where necessary to protect our rights, users, or the public

    5. Security

    We take reasonable technical and organizational measures to protect personal information against loss, unauthorized access, misuse, alteration, or disclosure.

    6. Retention

    We retain information only for as long as necessary for platform operations, legal compliance, dispute handling, fraud prevention, and legitimate business purposes.

    7. Your rights

    You may request access to, correction of, or deletion of your information where applicable, or object to certain processing, subject to legal limits.

    8. Contact

    If you have any questions about this Privacy Policy or our data practices, please contact us: