Terms and Conditions of Use

SkillSquadSA is a digital marketplace that connects Customers with independent Professionals for the purpose of requesting, offering, and managing services.

SkillSquadSA is not the employer, agent, or partner of Professionals unless expressly stated otherwise in writing. Professionals operate independently and are responsible for their own conduct, services, pricing where applicable, licensing, compliance obligations, and delivery of work.

Any agreement for services is concluded between the Customer and the Professional, and SkillSquadSA only provides the technology platform that facilitates these interactions.

To use SkillSquadSA, you must be at least 18 years old or have the legal capacity to enter into a binding agreement under the laws applicable to you.

By using the platform, you confirm that the information you provide is accurate, complete, and not misleading.

You must create an account to access certain features of the platform. You agree to:

• provide accurate and current information;
• keep your login credentials secure;
• not share your account with another person;
• notify SkillSquadSA immediately of any unauthorized access or suspected security breach.

You are responsible for all activity that takes place under your account unless caused by our own negligence or security failure.

SkillSquadSA may request identity, contact, business, qualification, address, bank, photograph, background, or other verification information from Customers and Professionals where necessary for trust, safety, onboarding, legal compliance, fraud prevention, or platform operations.

Failure to provide requested information may result in limited access, suspension, or termination of the account.

You agree not to:

• use the platform for unlawful, harmful, fraudulent, misleading, or abusive purposes;
• impersonate another person or create false accounts;
• upload false, defamatory, discriminatory, or infringing content;
• interfere with platform security, stability, or normal operation;
• attempt unauthorized access to any account, system, or data;
• use the platform in a way that violates any applicable law or regulation.

SkillSquadSA may investigate misuse and take action including warnings, account restrictions, suspension, termination, or reporting to relevant authorities.

Customers are responsible for selecting Professionals and evaluating whether a Professional is suitable for the requested service.

Professionals are responsible for delivering services lawfully, safely, professionally, and in accordance with any agreed scope, timeline, and applicable standards.

SkillSquadSA does not guarantee:

• the quality, legality, safety, or suitability of services;
• uninterrupted availability of any Professional;
• that a booking will result in a satisfactory outcome.

Where disputes arise between Customers and Professionals, SkillSquadSA may assist with communication or platform-level support, but is not obliged to adjudicate every dispute or assume liability for the acts or omissions of either party.

SkillSquadSA may charge service fees, commissions, subscription fees, transaction fees, or other charges for use of certain features of the platform. These will be disclosed where applicable.

You agree to pay all valid charges associated with your use of the platform. Late, reversed, disputed, or fraudulent payments may result in restricted access or suspension.

Professionals remain responsible for their own tax obligations unless expressly stated otherwise.

Users may be allowed to leave reviews, ratings, comments, profile information, images, or other content.

By submitting content, you confirm that:

• you own it or have the right to share it;
• it is accurate and lawful;
• it does not infringe the rights of any third party.

You grant SkillSquadSA a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and use such content for platform operations, support, safety, promotion, and improvement, subject to applicable law and our Privacy Policy.

SkillSquadSA collects and processes personal information in accordance with its Privacy Policy and applicable data protection laws, including POPIA.

By using the platform, you acknowledge that we may collect and process personal information such as:

• first name and surname;
• phone number and email address;
• physical address or location details where relevant;
• account and profile information;
• booking and service-related information;
• identity or verification documentation where required;
• communications and support records;
• payment-related information;
• device, technical, and usage data.

Where necessary and lawful, we may also process special personal information or verification-related information where required for fraud prevention, trust and safety, due diligence, legal compliance, or service delivery, and always subject to appropriate safeguards and lawful justification.

By accepting these Terms and Conditions, you confirm that:

• the information you provide is supplied voluntarily and truthfully;
• you understand that some information is necessary for the operation of the platform and related services;
• you consent, where required by law, to the collection, use, storage, sharing, and processing of your personal information as described in these Terms and the Privacy Policy.

Subject to applicable law, you may have the right to:

• access personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing;
• lodge a complaint with the relevant regulatory authority.

SkillSquadSA may suspend, restrict, or terminate your account if:

• you breach these Terms and Conditions;
• you provide false or misleading information;
• your conduct creates legal, security, fraud, reputational, or safety risk;
• we are required to do so by law.

You may stop using the platform at any time. Certain provisions of these Terms will survive termination where necessary by their nature.

All platform content, branding, software, design, logos, text, graphics, and related intellectual property belong to SkillSquadSA or its licensors unless otherwise stated.

You may not copy, modify, distribute, reverse engineer, republish, or exploit platform content except as allowed by law or with prior written permission.

The platform is provided on an “as is” and “as available” basis to the fullest extent permitted by law.

SkillSquadSA makes no warranties or guarantees regarding uninterrupted platform availability, suitability for a particular purpose, absence of bugs or errors, or service quality or outcomes delivered by Professionals.

SkillSquadSA is not an insurer and does not provide insurance cover for services arranged through the platform, nor does it guarantee payment between Customers and Professionals.

To the maximum extent permitted by law, SkillSquadSA will not be liable for any indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising out of or related to your use of the platform.

Where liability cannot be excluded, SkillSquadSA’s liability will be limited to the amount paid by you to SkillSquadSA in the period reasonably connected to the claim, or another minimum amount required by law.

You agree to indemnify and hold harmless SkillSquadSA, its directors, officers, employees, contractors, and affiliates from claims, damages, losses, liabilities, and expenses arising from:

• your misuse of the platform;
• your breach of these Terms;
• your violation of any law or third-party rights;
• your content, services, or conduct.

SkillSquadSA may update these Terms and Conditions from time to time. Where appropriate, we will notify users of material changes.

Continued use of the platform after updated Terms take effect means you accept the revised Terms. Where required, you may be asked to accept the updated version before continuing to use the platform.

These Terms and Conditions are governed by the laws of the Republic of South Africa unless otherwise required by applicable law.

If you have questions about these Terms and Conditions or the way your information is handled, please contact SkillSquadSA support.

• Email: support@skillsquadsa.co.za
• Address: Johannesburg, South Africa